MDM Systems Administrator

MDM Systems Administrator

Overview

Astreya is seeking an experienced MDM Systems Administrator to support enterprise endpoint services for a global client environment. This role is responsible for delivering advanced device configuration, endpoint management, and compliance alignment for non-standard and complex user setups.

The position will partner closely with client IT, Security, and Engineering teams to ensure endpoints are deployed efficiently, securely, and in accordance with enterprise standards.

Key Responsibilities

1. Endpoint Configuration & Deployment

• Configure and deploy macOS and Windows endpoints using approved enterprise standards and custom configurations.

• Install and validate role-based applications, security tools, and productivity software.

• Support complex setups including specialized hardware, peripherals, docking stations, and multi-monitor environments.

• Perform quality assurance to ensure devices are fully functional and ready for end-user deployment.

2. Endpoint Management & Compliance

• Administer and support MDM/UEM platforms (e.g., Jamf, Intune, Kandji, Workspace ONE).

• Ensure endpoints meet security, compliance, and operational requirements including patching, encryption, identity, and monitoring controls.

• Collaborate with client stakeholders to maintain and evolve secure baseline configurations.

• Identify and escalate configuration exceptions or policy gaps.

3. Documentation & Standardization

• Develop and maintain build documentation, runbooks, and configuration standards.

• Translate repeatable custom configurations into scalable, standardized deployment templates.

• Maintain accurate records of device builds, configurations, and deviations.

4. Operational Excellence & Continuous Improvement

• Analyze trends in custom endpoint requests to identify opportunities for automation and standardization.

• Reduce manual effort through process optimization and tooling enhancements.

• Identify bottlenecks and recommend improvements to deployment workflows and service delivery.

Deliverables

• Fully configured, production-ready endpoint devices.

• Comprehensive documentation and runbooks for supported configurations.

• Reporting on build volume, turnaround times, and recurring request patterns.

• Recommendations for process improvements, automation, and standardization.

Performance Expectations

• Deliver custom builds within defined service level agreements (SLAs).

• Support expedited requests for priority and executive-level needs.

• Maintain high quality standards with a target of >98% first-pass readiness.

• Ensure all documentation remains current and audit-ready.

Required Qualifications

• Hands-on experience supporting macOS and Windows environments in an enterprise setting.

• Proven experience with MDM/UEM platforms such as Jamf, Microsoft Intune, Kandji, or Workspace ONE.

• Strong understanding of endpoint security, compliance, and enterprise IT controls.

• Experience creating technical documentation and process runbooks.

• Strong troubleshooting, communication, and customer service skills.

Engagement & Governance

• Operate within Astreya’s service delivery framework supporting client IT operations.

• Participate in regular operational reviews, reporting on performance, demand trends, risks, and continuous improvement initiatives.

• Collaborate cross-functionally with client and internal teams to ensure high-quality service delivery.

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through UHC

• Nationwide Vision provided by UHC

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program provided by Goomi Group

• Employee Assistance Program

• Wellness Days

  401k Plan

• Basic and Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law